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Application Support
Information & Requests

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Announcements

Beginning June 30th, the New Look Permanently Replaces Classic Campus

On June 30, 2025, Infinite Campus will have a new look and feel! All Infinite Campus users can practice now by toggling a switch to replace their existing Infinite Campus with a new UI and navigational structure. This new Infinite Campus experience contains all of the same tools as the current Infinite Campus, but includes several improvements.
 
Select the Try the New Look of Infinite Campus link, which will take you to the documentation and video found in the Campus Community.
 
If you are not able to access the Campus Community, please review this document.  If you are still not able to access Campus Community, call the Help Desk at X64357.
 
It is time to Practice Practice Practice!!  If you get frustrated, you can switch back to the Classic Look to find the tool location, find the path, and toggle back to the New Look. After June 30, 2025, the toggle will be removed and your only option will be the New Look.
 
We are here to help! Please Practice Practice Practice!!!

IC Version Updates

Infinite Campus is currently updated to Version 2515.9.  Release information and state-specific notes can be found here.
 
We will be performing an update to Version 2523 soon to ensure optimal performance and access to new functionalities.  Take a look at what's to come here.
 
Explore the Infinite Campus Community to find answers and expand your skills through the Knowledge Base and different learning tools.  Find out how to access the Community here.  An overview video is provided here.
 
Reminder!  Infinite Campus will have a new look and feel after we take the update to Version 2527.  Click here to review the improvements and read answers to common questions.  Also, take a video tour of how to search in the New Look of Infinite Campus here.

Application Support Staff

Director II
Joann Johnson
(619) 644-8252
 
Help Desk Technicians
619-956-4357
Norma Olivares
 
Manuel Hidalgo
 
Debbie Weeks
help@guhsd.net		   Open Position
 
Business Information Analyst   Sr. Information Analyst
Tyler Cranford
help@guhsd.net
 
Maria Simonsen
 
Microcomputer Support Technician   Office Assistant
Reno Blair
help@guhsd.net
 
Rocio Williams
help@guhsd.net
 
Programmer Analysts
Karoline Ban
 
Clark Hwang
help@guhsd.net
 
Blake Skullerud
 
Brandon Mayeski
help@guhsd.net
 

Help Desk

Please submit a support ticket if you need help with any issue.
Review our list of supported applications:
   

Hotspot Information

Hotspot Announcement

All Verizon hotspots will be deactivated on June 30, 2025.  For returning students who qualify, a new AT&T hotspot will be issued.  Guidance on this process will be provided soon.
 

Hotspot Requests

Step 1:
Parents will need to apply for COX Connect2Compete
Website (C2C)
  • Apply
  • For our GUHSD families
  • For households that do have a K-12 student at home
  • The cost per month is $9.95 for the entire family
  • Includes modem and all hardware, and support to set up the home internet
    • Shipped to the house within one to two days
FAQ's
How can a parent apply?
  • Parent Self-Service
    • QR Code or Link to apply online
      • Difficult for those who do not have internet
        • Can apply using a school Chromebook
      • English and Spanish online portal link
    • Call Cox
    • Visit the Cox store - Santee, MMHS area
  • Customer Interest Card - at your school site
    • Parents fill out the interest card
    • The school will send the card to Cox
    • Cox will follow up with the parent with a phone call
  • An event at school
    • Cox will send representatives to the school event for parent outreach
  • Sign up for C2C
    • C2C - $9.95
      • Will receive a modem and all necessary hardware, and setup support
If a family has a past due bill or bad credit, can they still qualify for C2C?
  • Yes, they can still qualify
  • Bad credit is not a consideration for approval
How long does it take to receive an approval or denial notice?
  • The notification is immediate
  • May need to bring a WIC card or proof
How long does it take to receive Internet service?
  • According to the Cox liaison, the modem usually shows up 1-2 days, but internet says 5-10 days
 
Step 2:
If the parent does not qualify for Cox Connect2Compete (C2C), the assistant principal will follow this GUHSD Hotspot Guidance process.

Network, Email, & Data System Access Requests

Application Support Documents

Network, Email, & Data System Access
Any computer access of any kind for anyone starts here.
 
Below are links to documents and the request form for email and network access as well as for data/system access. Network access includes ability to sign on to district-issued computers and laptops, view data in approved network drives, access wifi, or sign in to Performance matters. Data/system access may include Infinite Campus, Business Plus, and others.  
 
Users may not submit their own access requests. We can only process forms submitted by a Principal, Assistant Principal, Director or above, or Administrative Assitant III.

Software & Renewals Requests

New Request Process

We have established a software approval process that requires the requester to complete this document. Our goal is to improve communication and streamline the implementation process.
 
Step 1: 
Check the Approved Software List to determine if your product has already been purchased and approved, or if there is another approved product that can meet your needs.

Step 2:
Take a moment to review this document and respond to the questions to the best of your ability. The Software Review Committee (SRC) will evaluate the Terms of Service and Privacy Policy before providing feedback. As the editor of your document, you are welcome to share it with others on your campus.

Step 3: 
Once you have completed the document, please send it to help@guhsd.net so that your request can be placed on the agenda for the next Software Review Committee meeting.
 
Step 4:
If you have any questions, contact the Help Desk or Joann Johnson for an in-person meeting, a Zoom call, or a phone conversation.
 
 

Renewal Request Process

Step 1: 
Please take a moment to review this renewal document and respond to the questions to the best of your ability. The Software Review Committee (SRC) will evaluate the Terms of Service and Privacy Policy before providing feedback. As the editor of your document, you are welcome to share it with others on your campus.
 
Step 2:
Once you have completed the document, please send it to help@guhsd.net so that your request can be placed on the agenda for the next Software Review Committee meeting.
 
Step 3:
If you have any questions, contact the Help Desk or Joann Johnson for an in-person meeting, a Zoom call, or a phone conversation.

FAQ

COMING SOON

Software Support Resources

Professional Learning

rulerpencilProfessional Learning

Artificial Intelligence (AI)

AI@GUHSD

School Year 2025-26

GUHSD AI Guidance Committee Mission Statement:

Coming Soon

Link to full GUHSD AI Guidance

Coming Soon
 
No PII
 
Key Topics
  • Remember it is the duty of all students and staff at GUHSD to protect personal information sharing.
  • No Personal Information in Open Generative AI ex. Chatgpt
  • Student produced school work in open generative AI requires parent consent
  • Parent AI Consent form can be found here. Starting in the 26/27 school year this will be included in our Online Registration.
 
Want to get started but know where to begin? Have questions about what AI products are approved for use at GUHSD. The list below can be used as a reference for district-approved AI use by all staff members when used in conjunction with your guhsd.net account.
 
 
Want to have a new AI tool purchased or evaluated for use in the district → use our new software review form found on our software website (link to software website).
 
Still have an unanswered question. Feel free to email it to help@guhsd.net, and we’ll work to provide you with the answer.

Digital Citizenship

COMING SOON

25-26 Student RUP

COMING SOON

25-26 Staff CSUP

COMING SOON
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Mission Statement

Mission Statement

Application Support is committed to providing the utmost support for our staff, parents, and students. We provide a wide range of support for applications used within our district, as well as Registration support and processing for our community.
ETS Help Desk Phone and Hours
OFFICE HOURS

OFFICE HOURS

Monday-Friday
7:30am - 4:30pm

Grossmont Union High School District

1100 Murray Drive (PO Box 1043)
El Cajon, CA 92020 (La Mesa CA 91944)
Map it
(619) 644-8000
If you require the use of telecommunication relay services, dial 7-1-1 to be connected to a specially trained communications assistant.
Grossmont Union High School District programs and activities shall be free from discrimination, harassment, intimidation, and bullying based on age, gender, sex, race, color, religion, ancestry, national origin, nationality, ethnic group identification, ethnicity, marital or parental status, physical or mental disability, gender identity, gender expression, sexual orientation or the perception of one or more of such characteristics. (GUHSD Board Policy 5145.3)
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4119.26 BP Employee/Student Interaction Policy
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