Grossmont Union High School District

Infinite Campus Portal FAQs and Troubleshooting

Infinite Campus Portal FAQs and Troubleshooting

I just need to get to the portal.Infinite Campus button

I am new to all this. How do I get a portal account?

  • Although you used Infinte Campus to complete the Online Registration for your student, that did not create a portal account for you.
  • You will receive an email invitation to create your Infinite Campus Parent portal account about two working days after the online registration for your first GUHSD student is approved.
    • Be sure to check your spam folder for the email. 
  • The email will contain a one-use only link. Do not double-click the link.
  • If your student's registration has been processed, you can also click the button below to request an Infinite Campus Parent Portal account. Allow at least one business day to receive the email:
    Click to request an Infinite Campus Parent Portal Account

Do I need a separate portal account for each of my students?

  • No. You will see all your students in the same portal.

Why can't I just use my student's portal account?

  • Parents and students have separate portal accounts. There are features available to parents that are not available to students.

I did not get the link or the link is not working.

  • If you are using the Outlook email app, you need to add to your Safe Senders list. (See directions in this article.) After adding to your safe senders list, request a new link by emailing
  • If you still experience issues, contact Application Support at 619-956-4357 between 7:00 and 4:00, Monday through Friday or email us at

I have a portal, but I can't log in.

  • If you already have an Infinite Campus Portal account and have set up a security email, you can get automated help by clicking one of the following on the Infinite Campus Parent Portal Login page
    • Forgot your Password?
    • Forgot your Username?
    • Forgot your Username and Password?
  • If you still have trouble, contact us at 619-956-4357 or email us at

My student can not log in to their portal.

  • On the Infinite Campus Student Portal Login page, have your student click on 'Forgot your password?' and enter their Student Id#. The student will receive an email at their guhsd email within one business day.

I'm getting a message about an "Account Security Email." Why is this happening and what do I need to do?

  • The Account Security Email is the email address that should be emailed whenever you click "Forgot my password." In most cases, this should be the same email address at which you receive other school-related communication. You will need to enter it twice.  Your "Campus Password" is the password you set up for yourself when you created your Infinite Campus Parent Portal account or your most recent password. 
    Account Security Email Dialog Box

Are there mobile apps?

  • Yes, for both parents and students
  • You must set up your Campus Portal account BEFORE you can use the Mobile App
  • Search the App Store for the Campus Parent or Campus Student app and download.
  • District Name = Grossmont
  • Enter your username and password that you have already set up

The contact information for me or a family member is incorrect in the Portal.  How do I correct it?

I have a problem that is not listed on this page.

  • Call us Monday - Friday  between 7:00 AM and 4:00PM at (619) 956-4357.
  • Or, email us at
  • Be sure to include your name, your student's name and/or ID number, a call-back number, and a brief description of the problem.